Live status
A few seconds: the status is read the moment you open this page.
Read every 5 minutes from the official status page of IONOS. Open the status page
Your site is unreachable and you do not know where it comes from? Send me its link, I take a look and reply within 24 hours.
Send the link to my siteYour site hosted at IONOS is not responding? Here is what the host’s French status page says (web hosting, WordPress, domains, email, customer area), read every five minutes, and how to tell whether the outage comes from the host or from your site.
Page maintained by Léo Guillaume, freelance developer near Rennes, France, who has been bringing websites and software hosted with these providers back online since 2019.
Updated on
You or the host?
When the status page is green, the outage is almost always on the site, the domain or the cache.
If another site hosted in the same place responds, the outage does not come from the host but from your site, your domain name or your cache.
“This site can’t be reached” or a timeout point to the server or the DNS; a 500 error or a blank page point to the site itself (PHP, plugin, database).
An expired domain or DNS records changed the day before give the same symptoms as an outage. The host’s customer area or the registrar shows the expiry date.
What you need to know
Re-read on 27 October 2026 on the host’s official pages.
Status page
ionos-status.fr covers the French offer: web hosting, WordPress hosting, domains, email, servers, website builder, customer area. Incidents are written in French, in Paris time. The ionos-status.com page, for its part, covers the American offer.
Source: IONOS, status page22 October 2026
On 22 October 2026, “some functions of the control panel” were unavailable from 12:30 to 13:08, then from 16:06 to 18:14. The sites themselves stayed online: only the administration was affected.
Source: IONOS, incident history21 and 22 October 2026
The incident “Security maintenance: short interruptions possible on PHP-based services” was opened on 21 October at 18:11 and closed on the 22nd at 13:07, while the PHP fixes were rolled out on the hosting plans. Sites may have been briefly unavailable during the restarts.
Source: IONOS, incident historyCustomer area
IONOS declares incidents of the customer area, the login and the AI tools separately. When only the “IONOS” group (customer area) is affected, your site stays reachable for visitors; you simply cannot administer it during the incident.
Source: IONOS, monitored componentsOfficial support: the IONOS guide “This site can’t be reached” explains the causes on the browser side and on the site side. IONOS support can be reached by phone and by chat from the customer area, 24 hours a day.
During the outage
In order, without breaking anything.
Open your site from another network (4G rather than your router) and in private browsing. If it works elsewhere, the problem is local: cache, router DNS, firewall.
An incident announced by the host gets fixed without you: no need to touch the site. Note the start time for your own communication.
A word on your Google listing, your social networks or your voicemail avoids the phone calls. Give the return time announced by the host rather than a promise.
One isolated outage is no reason to change host. Three outages in a quarter, or a support team that stays silent, are: a migration takes a week to prepare.
Frequently asked questions
Read the status above first: an incident in the “Hosting” or “Domains” group concerns you, an incident in the “IONOS” group (customer area) does not. If nothing is announced, test another site hosted at IONOS. If it responds, the outage is on your site: expired contract, domain not renewed, PHP error, plugin. The IONOS guide “ERR_CONNECTION_REFUSED” lists the checks on the browser side.
A 503 error at IONOS most often comes from a resource limit of the hosting plan or from a PHP script that no longer responds; a blank page comes from a PHP error, often after a version change or a plugin update. The IONOS guide “HTTP 503” and the blog guide “changing the PHP version at IONOS” detail both cases.
The incidents of October 2026 lasted from forty minutes (control panel, on 22 October at noon) to two hours (the same day in the late afternoon); the PHP security maintenance stayed open for nineteen hours. Incidents are updated in French on the status page until they are closed.
IONOS’s specific terms include an availability commitment for web hosting; the request is made to support with the incident references. Nothing is automatic: keep the start and end times shown on the status page.
Blog
The guides written for sites hosted at IONOS, and what breaks a site without the host being at fault.
At IONOS, the PHP version is set per domain through the customer portal. Where to click, which version to choose after the October 21, 2026 vulnerability, and what PHP Extended Support offers.
Two critical vulnerabilities in PHP were patched on October 21, 2026. Are your WordPress sites, PrestaShop or WooCommerce stores, custom applications, or internal networks at risk? Learn who is impacted, what your hosting provider is doing, and what actions you should take today.
Since October 18, 2026, stolen UpdraftCentral keys have been used to install fake plugins and hidden accounts on WordPress sites—even those kept up to date. Here are the seven checks to perform today, in the exact order I follow them on a client’s site.
Restoring a backup isn’t enough: if done too late, it may still contain the backdoor; if restored without patching the vulnerability, the site will likely be compromised again within days. Here’s how to select the right backup, restore it properly, and seal the breach immediately afterward.
OVHcloud web hosting: Where to find your PHP version, how to switch to 8.3 or 8.4 from the customer portal or the .ovhconfig file, which version to select, and what OVH announced on October 21st.
At o2switch, the default cPanel PHP version is 8.1, which no longer receives official patches. Where to navigate to switch to 8.3 or 8.4, which version to choose, and what o2switch did on October 21st.
Send me the link to your site: I find out where the outage comes from (domain, certificate, PHP, plugin, database) and tell you what to do within 24 hours. Free, no commitment.