Where to look
PlanetHoster publishes no status page this page can read: its status is therefore not shown rather than guessed. Its maintenance and incident announcements go through its X account; for an outage of your own server, its support remains the only reliable source.
PlanetHoster publishes no readable status page. See its announcements on X
Your site is unreachable and you do not know where it comes from? Send me its link, I take a look and reply within 24 hours.
Send the link to my siteYour site hosted at PlanetHoster is not responding? PlanetHoster no longer has a public status page: its announcements go through its X account and its blog. Here is where to look, and how to tell in five minutes whether the outage comes from the host or from your site.
Page maintained by Léo Guillaume, freelance developer near Rennes, France, who has been bringing websites and software hosted with these providers back online since 2019.
Updated on
You or the host?
When the status page is green, the outage is almost always on the site, the domain or the cache.
If another site hosted in the same place responds, the outage does not come from the host but from your site, your domain name or your cache.
“This site can’t be reached” or a timeout point to the server or the DNS; a 500 error or a blank page point to the site itself (PHP, plugin, database).
An expired domain or DNS records changed the day before give the same symptoms as an outage. The host’s customer area or the registrar shows the expiry date.
What you need to know
Re-read on 27 October 2026 on the host’s official pages.
No status page
The “Service status” and “Work in progress” links on the PlanetHoster website point to a closed forum, which redirects to a contact form. The “Work and maintenance” category of the blog has not been updated since January 2019. There is no status.planethoster address.
Source: PlanetHoster, official website21 to 23 October 2026
On 21 October at 23:39 UTC, PlanetHoster announced the rollout of the PHP fixes “on all our servers”, with updates on 22 and 23 October, then a post-mortem “PHP2Shell: a look back at our intervention” published on the blog on 23 October.
Source: PlanetHoster, blogFrance and Canada
PlanetHoster’s World and HybridCloud hosting plans are spread between France and Canada (Montreal). Public announcements often give both Montreal and Paris time; this page shows the times in Paris time.
Source: PlanetHoster, official websiteHTTP codes
When the server responds but the site shows an error, PlanetHoster documents how to read the HTTP codes (403, 404, 500, 503) and the common fixes from its N0C panel.
Source: PlanetHoster, knowledge baseOfficial support: PlanetHoster support answers by ticket from the customer area and by phone. In case of an outage, it is the one confirming the incident and giving the return time.
During the outage
In order, without breaking anything.
Open your site from another network (4G rather than your router) and in private browsing. If it works elsewhere, the problem is local: cache, router DNS, firewall.
An incident announced by the host gets fixed without you: no need to touch the site. Note the start time for your own communication.
A word on your Google listing, your social networks or your voicemail avoids the phone calls. Give the return time announced by the host rather than a promise.
One isolated outage is no reason to change host. Three outages in a quarter, or a support team that stays silent, are: a migration takes a week to prepare.
Frequently asked questions
Without a status page, test another site hosted at PlanetHoster, on the same platform as yours (World or HybridCloud, shown in the customer area). If it responds, the outage is on your site: the HTTP error codes can be read from N0C. If it does not respond either, open a ticket: support confirms the incident, or not.
This page cannot tell: PlanetHoster no longer has a readable status page, and guessing a status from its posts would be misleading. Its announcements go through its X account (x.com/planethoster) and its blog. To be sure, open a ticket from the customer area: support confirms the incident, or not.
The PHP fixes were rolled out on every server from 21 to 23 October 2026. A site that used a very old PHP version, or an incompatible plugin, may show a blank page since then. The blog guide “changing the PHP version at PlanetHoster” explains the setting in N0C.
PlanetHoster’s general terms include an availability guarantee and a goodwill gesture on request, not an automatic refund. Note the start and end time of the downtime as you observed it, and attach it to your ticket.
Blog
The guides written for sites hosted at PlanetHoster, and what breaks a site without the host being at fault.
PlanetHoster deploys patches and temporarily blocks file uploads. Where to change the PHP version in N0C, cPanel, or WHM depending on your account, which version to choose, and the pitfall of the dropdown menu that goes all the way down to PHP 4.4.
Two critical vulnerabilities in PHP were patched on October 21, 2026. Are your WordPress sites, PrestaShop or WooCommerce stores, custom applications, or internal networks at risk? Learn who is impacted, what your hosting provider is doing, and what actions you should take today.
Since October 18, 2026, stolen UpdraftCentral keys have been used to install fake plugins and hidden accounts on WordPress sites—even those kept up to date. Here are the seven checks to perform today, in the exact order I follow them on a client’s site.
Restoring a backup isn’t enough: if done too late, it may still contain the backdoor; if restored without patching the vulnerability, the site will likely be compromised again within days. Here’s how to select the right backup, restore it properly, and seal the breach immediately afterward.
OVHcloud web hosting: Where to find your PHP version, how to switch to 8.3 or 8.4 from the customer portal or the .ovhconfig file, which version to select, and what OVH announced on October 21st.
At o2switch, the default cPanel PHP version is 8.1, which no longer receives official patches. Where to navigate to switch to 8.3 or 8.4, which version to choose, and what o2switch did on October 21st.
Send me the link to your site: I find out where the outage comes from (domain, certificate, PHP, plugin, database) and tell you what to do within 24 hours. Free, no commitment.