Order of 24 January 2017
Your prices online, a quote before every call-out
Hourly rate incl. VAT, how time is counted, flat rates, travel costs, free or paid quote: easy to find on your website. Before any call-out, repair or servicing at a private customer’s home, a detailed quote is handed over, whatever the amount.
Source: LégifranceWith every quote and invoice
The ten-year liability insurance certificate
Built-in electrical wiring falls under the ten-year liability guarantee (garantie décennale). Your insurance certificate goes with your quotes and invoices, and mentioning it on the website reassures before the first call.
Source: Entreprendre.Service-Public.frFrench energy code, article D353-2
A qualification to install charging points
Except for points of 3.7 kW or less in a private home, EV charging points are installed by a professional holding a qualification from an approved body (IRVE). If your website offers charging points, show that qualification.
Source: LégifranceOn the website itself
Legal notices and mediator
Name with the EI mention, address, phone, e-mail, registration number and website host; then the name, address and website of the consumer mediator your customers can turn to.
Source: Entreprendre.Service-Public.fr