Order of 27 March 1987
Prices incl. VAT posted at the garage
Hourly rates and package prices incl. VAT, at the entrance and the reception, with how they are calculated (time spent or the maker’s time scale); the detail of each package on request. The text does not cover the website, but showing them there reassures.
Source: DGCCRFBefore any repair
A quote on request, a signed repair order
A quote is not mandatory, but you cannot refuse one to a customer who asks; if it is paid, say so beforehand. The repair order, strongly advised, gives the date, the vehicle and its mileage, the work, its likely cost and how long the car stays in.
Source: Institut national de la consommationFrench Consumer Code, art. D224-25-2
Parts from the circular economy
Customers may choose parts from the circular economy (removable body parts, lights, non-bonded glass…). This option, the parts concerned and the exceptions are posted at the reception and must also appear on your website.
Source: LégifranceOn the website itself
Legal notices and mediator
Company name and legal form (or name with the EI mention), address, phone, e-mail, registration number and website host; then the name, address and website of the consumer mediator your customers can turn to.
Source: Entreprendre.Service-Public.fr